FRMS Matrix Privacy Policy


Frankham Risk Management Services Limited ("FRMS", "we", "us", "our") recognises the importance of your privacy and is committed to protecting any personal information we collect about you.

For the purposes of this Privacy Policy, the word "you" includes website visitors, FRMS registered users and purchasers of FRMS products and services.

Please read the policy carefully. By accessing or using this web site you are deemed to agree to the terms of this privacy policy, and if you do not agree with it, then you must not send us any personal information.

Note that if you follow a link from this site to another site, this policy will no longer apply. We are not responsible for other sites’ information handling practices. Use of your information by the owner of the linked site will normally be governed by that site’s privacy policy, which we encourage you to read.

The purpose of this Privacy Policy is to inform you about:

  • What personal information about you is collected by FRMS Matrix Website.

  • How the information is used.

  • With whom the information may be shared.

  • How you can access and change any personal information FRMS holds about you.

  • What security procedures are in place to protect the loss, misuse or alteration of your personal information by FRMS.

  • How to contact FRMS.

  • This Privacy Policy applies to any personal information you provide to us:

  • when visiting the FRMS Matrix website

  • when using FRMS's Matrix on-line services

Failure by you to provide personal information when requested by FRMS may mean that we are unable to provide certain services and products to you.

2. What types of information do we collect?

FRMS gathers three types of information about you, namely

  • aggregated information generated by our systems (or third party systems) to track our website traffic but that which does not identify you personally; and

  • personal information about you such as your name, contact information, including e-mail address.

  • other information relevant to customer surveys and/or offers

The type of information that FRMS collects about you is dependent on how you use the services offered on our FRMS Matrix website and the products you are interested in purchasing through FRMS.

Generally, FRMS does not collect 'sensitive information' about you via the FRMS Matrix Website. Sensitive information includes (but is not limited to) information about your race or ethnic origin, your religion and your sexual preferences. FRMS will only collect sensitive information about you in the event that it is necessary for the purpose of providing you with a product or service. In such circumstances, FRMS will only collect sensitive information with your consent unless we are required by law to collect such information from you.

Collection of aggregate data

FRMS also collects non-personal information in aggregate form to track data such as the total number of visits to our FRMS Matrix website, the number of visits to specific areas of our website and the domain names of our website visitors' internet service providers.

We use this information, which remains in aggregate form, to understand how our website visitors use our website so that we can constantly improve and enhance our services.

Like many website operators, FRMS uses the third party service providers to measure and analyse the internet usage across our websites. We use Google Analytics to collect the following types of information:

  • the number of page views that occur on our website;

  • the number of unique browsers to our websites;

  • how long these unique browsers (on average) spend on our websites when they do visit; and

  • common entry and exit points of our websites.

Your Internet Provider ("IP") address

FRMS's web servers provide us with your IP address. This assists us in the diagnosis of problems and or support issues with our services.

Cookies and Applets

FRMS uses 'cookies' and 'applets' in its website systems. These enable you to use services such as free demonstrations of our software products. You are able to disable cookies and applets via your computer's web browser however this will restrict access to some web pages and services within the FRMS Matrix website.

3. How we collect information

FRMS may collect personal information about you when you visit our website and you elect to use our on-line services, when you register as a Matrix Website service Registered User, when you enter into a contract with FRMS for the use services accessed via the Matrix Website services.

4. How we use your personal information

FRMS may use your personal information for one or more of the following purposes:

  • to communicate with you, including via email newsletters

  • to facilitate and process contracts between yourself and FRMS and/or third parties

  • to identify the number of people using FRMS's Matrix website services and establish the nature of their interests

  • to facilitate FRMS registration

  • to conduct FRMS marketing activities

  • to provide you with information about FRMS and its services and products

5. Disclosure of personal information to third parties

We will not share your information with any other organisation except in the following circumstances

  • We will share your information with another organisation to which we transfer, or are in discussions to transfer, our rights and obligations under our agreement with you.

  • We may share your information with another organisation that buys our company or our assets, or with another organisation from which we acquire a company or business, and in the course of any preceding negotiations with that organisation, which may or may not lead to a sale.

  • We may share your information with our funders or potential funders, such as our bank and with our professional advisers who have a reasonable need to see it.

  • We may share your information with any group companies of ours so that they can provide any products and services to you that you request.

  • We may, on occasion share your information with carefully selected businesses so that they can send you details of other software-related products and services. Alternatively, we may on occasion use your information to send you details of the products and services of carefully selected businesses which are complementary to our own products and services. If you do not want the information we hold on you to be used in this manner, you must contact us either by writing to our Data Protection Compliance Officer.

  • We may provide anonymous aggregated data to reputable third parties on a commercial basis.

  • We will give third party providers who supply services to us, or who process information on our behalf, incidental access to your information but will always take steps to ensure their security measures are adequate to protect your information. Any credit or debit card details are passed to our payment provider and your card issuer. We will disclose your information to enforcement authorities if asked to do so, or to a third party in the context of actual or threatened legal proceedings or if otherwise required to do so by law.

6. Access to and correction of information we hold about you

Upon your request, FRMS will provide you with access to your personal information unless there is an exception which applies under the Data Protection Act 1998 and The Privacy and Electronic Communications (EC Directive) Regulations 2003. If we deny such access, we will tell you why.

FRMS may recover any reasonable costs incurred in providing you access to the requested information. To request access to your personal information, please contact FRMS using one of the contact options provided in paragraph 11 of this Privacy Policy.

If you are a FRMS Matrix Registered User, you can access your registered profile at any time.

7. Storage and security of your personal information

FRMS takes reasonable steps to protect the security of your personal information in accordance with this Privacy Policy.

FRMS regularly reviews and implements new security and encryption technologies. Unfortunately, no data transmission over the internet can be guaranteed to be totally secure.

Whilst FRMS strives to protect such information, we cannot ensure or warrant the security of any information you transmit to us or obtain from our online products or services. Accordingly, use is at your own risk.

Once any personal information comes into our possession, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure.

8. Links to other websites

The FRMS website contains links to other websites. Please note that these links are intended for your convenience only.

Links to third party websites do not constitute endorsement, sponsorship or approval by FRMS of the content, policies or practices of those third party websites.

If you have any concerns regarding your privacy when visiting a linked third party, you should ensure that you check the Privacy Policy/policies of those websites.

9. Destruction of your personal information

FRMS will take reasonable steps to destroy or de-identify any personal information about you once the information is no longer required for the purposes for which it was collected or as authorized or required by law.

10. Changes to FRMS's Privacy Policy

From time to time, FRMS may make changes to this Privacy Policy. Accordingly, we encourage you to periodically review this policy to remain informed about how we collect and protect your personal information.

Your continued use of the FRMS website constitutes your acceptance of the collection, use and disclosure of your personal information to the extent outlined in this Privacy Policy as amended from time to time.

For further information about the protection of your privacy, please visit the Information Commissioner's Office website at

11. Feedback and questions about privacy and the FRMS website

FRMS welcomes ideas and feedback about all aspects of the FRMS website. This feedback may be used to administer and refine the services we provide and may be shared with FRMS partners eitherin aggregate form or with specific identifying characteristics removed.

If you have any questions regarding this Privacy Policy, practices of the FRMS website or your dealings with FRMS, you can contact us in the following ways:


Telephone: 020 8309 7777

Post: Irene House, 7b Five Arches Business Park, Maidstone Road, Sidcup, Kent DA14 5AE